OVERVIEW

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which food products are sold by us to consumers through this website, www.annasketobakery.co.uk.  Please read these Terms of Sale carefully and ensure that you understand them before ordering any of our food products from our site.  You will be required to read and accept these Terms of Sale when ordering these products.  If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order our food products. These Terms of Sale, as well as any and all Contracts are in the English language only.

This website is operated by Anna’s Keto Bakery and is owned and operated by Anna Bowden, whose main trading address is 3 Salisbury Way, Chichester, West Sussex, PO19 5DX.

GENERAL CONDITIONS

Throughout this site, the terms ‘we’ ‘us’ and ‘our’ refer to Anna’s Keto Bakery. Access to www.annasketobakery.co.uk is free of charge. It is your responsibility to make any and all arrangements necessary in order to access this site. Access to this site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue this site or any part of it at any time and without notice, and will not be liable to you in any way if this site (or any part of it) is unavailable at any time and for any period. Use of this website is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not t reproduce, duplicate, copy, sell, resell or exploit any portion of this service, use of this service, or any contract on the website through which the service is provided, without express written permission by us.

FOOD PRODUCTS, PRICING AND AVAILABILITY

We make all reasonable efforts to ensure that all descriptions and graphical representations of our food products correspond to the actual food products that you will receive.  Please note, the images of our food products are for illustrative purposes only.  There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays, lighting conditions, and the fact that foodstuffs will naturally vary in appearance. Please note that sub-Clause 7.1 does not exclude our responsibility for mistakes due to negligence on our part and refers only to minor variations of the correct food products, not to different food products altogether.

All the descriptions on each food product provided, includes a full list of ingredients and nutritional information.  We will also indicate where a product is suitable for vegetarian and/or vegan customers and will clearly state if any of our products contains (or may contain) any of the following allergies or intolerances. Please note, that all of our food products are prepared in the same environment and we cannot guarantee that they will be 100% free of gluten; milk or lactose; eggs; peanuts; other nuts; celery, mustard; sesame seeds; soya or soybeans; fish.

We cannot guarantee that all of our products will always be available.  Stock indications are provided on our website, however, due to minor changes from time to time, these indications may not be accurate.

We make all reasonable efforts to ensure that all prices shown on our website are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  All pricing information is reviewed and updated every 6 months.  Changes in price will not affect any order that you have already placed.

All prices are checked by Anna’s Keto Bakery before we accept your order.  In the unlikely event that we have shown incorrect pricing information, we will contact you in writing to inform you of the mistake.  If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order.  If the correct price is higher, we will give you the option to purchase your products at the correct price or to cancel your order (or the affected part of it).  We will not proceed with processing your order in this case until you respond.  If we do not receive a response from you within 48 hours, we will treat your order as cancelled and notify you of this in writing.

In the event that the price of products you have ordered changes between your order being placed and us processing that order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

All prices on our website include VAT.  If the VAT rate changes between your order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

By law, we must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided, and that match any samples or models that you have seen or examined (unless we have made you aware of any differences). If any of our products you have purchased do not comply as stated above and, for example, are damaged when you receive them, or if you receive incorrect product, please contact us at immediately at annaskeobakery@gmail.com and within 24 hours, to inform us of the problem, and to arrange for a refund or replacement.

Please note that you will not be eligible to claim this if we informed you of the fault(s), damage or other problems with the products before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the products for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the products for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not return food products to us under this Clause 11 merely because you have changed your mind.

ORDERS

Before submitting your order, you will be given the opportunity to review your order and amend it.  Please ensure that you have checked your order carefully before submitting it.

If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible.  If we are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it.  If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order and treat the contract as being at an end.  If we incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.

No part of this website constitutes a contractual offer capable of acceptance.  Your order constitutes a contractual offer that we may, at our sole discretion, accept. The acknowledgement of receipt of your order does not mean that we have accepted it.  Our acceptance is indicated by us sending you an order confirmation by email.  Only once we have sent you an order confirmation will there be a legally binding contract between us and you.

In the unlikely event that we do not accept or cannot fulfil your order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 48 hours. Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the products, unless you specifically request that we make a refund using a different method.

PAYMENT

Payment for our food products and related delivery charges are always made in advance and you will be prompted to pay during the order process.  Your chosen payment method will not be charged until we dispatch your products.

DELIVERY

All our products purchased through this website will normally be delivered within 7 days after your order confirmation, unless otherwise agreed or specified during the order process (subject to delays caused by events outside of our control).

If we are unable to deliver the products on the delivery date, the following will apply: if no one is available at your delivery address to receive the food products and the food products cannot be posted through your letterbox (or left in a safe place nominated by you), We will leave a delivery note explaining how to rearrange delivery or where to collect your products. Alternatively, if you do not collect the food products or rearrange delivery within 24 hours, we will contact you to ask you how you wish to proceed.  If we cannot contact you or arrange redelivery or collection, we will treat the contract as cancelled and recover the food products.  If this happens, you will be refunded the purchase price of the products themselves, but not the cost of delivery.  We may also bill you for any reasonable additional cost that we incur in recovering our products.

In the unlikely event that we fail to deliver the products within 7 calendar days of your order confirmation (or as otherwise agreed), if any of the following apply you may treat the contract as being at an end immediately: 1. we have refused to deliver your food products; or in light of all relevant circumstances, delivery within that time period was essential; or you told us when ordering the food products that delivery within that time period was essential.

Please note that if any cancelled food products are delivered to you, you must return them to us or arrange with us for their collection, and any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the products (unless you specifically request that we make a refund using a different method).

Delivery charges are not included in the price of our products displayed on this website.  Delivery options and related charges will be presented to you as part of the order process.

CANCELLATIONS

You may cancel an order (and receive a full refund of any sums already paid) up to 4 hours of placing your order. Orders cannot be cancelled after this time or once they have been dispatched. Please contact us directly to cancel your order, providing us  please us with your name, address, email address, telephone number, and order number.

We may ask you why you have chosen to cancel and may use any answers you provide to improve Our products and services, however please note that you are under no obligation to provide any details if you do not wish to.

Refunds under this Clause 12 will be made using the same payment method that you used when ordering the products (unless you specifically request that we make a refund using a different method).

LIABILITY

We will not be responsible for any loss or damage that is not foreseeable.

We only supply products for domestic and private use by consumers.  We make no warranty or representation that our food products are fit for commercial, business or industrial use of any kind (including resale).  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

DATA PROTECTION

We will only use your personal information as set out in our Privacy Policy, available from www.annasketobakery.co.uk and our Cookie Policy.

THIRD PARTY

We may transfer (assign) our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business).  If this occurs, you will be informed by us in writing.  Your rights under these Terms of Sale will not be affected and our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

The contract made is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

CONTACT DETAILS

If you wish to contact us with general questions or complaints, you may contact us by telephone at 07840457677 or by email at annasketobakery@gmail.com